Privacy Policy

Last updated October 23, 2026

Sonvo lets you record your screen, camera and voice, and share the video with a link. This policy explains what we collect, why, who helps us run Sonvo, and the choices you have. It covers the website at sonvo.co, Sonvo for Mac, the sonvo command and Sonvo for Slack.

Who we are

Sonvo is run by Incognito Productions LLC, doing business as Benmore Technologies ("Benmore", "we", "us"), 35 E Wacker Dr, Suite 1750, Chicago, IL 60601, USA. We're responsible for your personal information as described here. Questions or requests: [email protected].

What we collect

  • Your account. Your name and email, and your password (stored only as a secure hash) or your Google sign-in. For each place you're signed in, the time, IP address and type of browser or device, so you can see and sign out of them under Signed-in apps.
  • What you record and share. Your screen, camera and microphone while you record, and the sound playing on your Mac if you turn on Computer audio. For recordings made with All screens, the names and arrangement of your displays and where your cursor moved and clicked, which is how the video follows you between screens. Thumbnails, uploaded videos, files you attach (including text we read from PDFs so it can be searched and read by AI tools), voice-overs, edits, titles, comments and reactions.
  • What we make from your recordings. Transcripts, and the titles, summaries and chapters written by AI.
  • Workspaces. Workspace names, who's in them, and the email addresses of people you invite.
  • Views. When someone watches a video we count it. For signed-in viewers we record who they are, so the owner can see who watched. For everyone else we use a random ID kept in their browser, not their IP address.
  • Billing. Your plan, your subscription's status and your customer ID at Stripe. Card details go straight to Stripe; we never see or store them.
  • Sonvo for Slack. If you add it to a Slack workspace: the workspace's ID and name, the access token Slack gives us, and the Sonvo links people post there (with the channel and message they're in), so we can show a player. We don't read or keep any other messages.
  • The Mac app and the sonvo command. They upload what you record. About once a day they check sonvo.co for updates, which tells us the app's version and your macOS version. Your recordings are made on your Mac, and nothing is sent until you record.
  • Website analytics, only if you accept. Pages viewed, where you came from, screen size, your country, and a random visitor ID in a cookie. It's our own measurement; there are no advertising trackers. If you decline, nothing is recorded.
  • Messages you send us, like support emails.

How we use it

  • To run Sonvo: store, process, play and share your videos and files, make transcripts, summaries and link previews, and show you who watched.
  • To keep accounts secure, prevent abuse and fix problems.
  • To bill for paid plans and apply plan limits.
  • To send you emails about your account, like comments on your videos, workspace invites and billing notices.
  • To answer you when you contact us, and to meet legal obligations.

We don't sell your personal information, we don't use your recordings for advertising, and we don't use your content to train AI models.

If you're in the European Economic Area or the UK, our legal bases are: providing the service you asked for (contract); keeping Sonvo secure and working well (legitimate interests); analytics cookies (your consent, which you can withdraw); and tax and accounting records (legal obligation).

Transcripts and AI

When a recording ends, its voice audio goes to Deepgram to be transcribed. When Computer audio is on, we send only your microphone, never the sound from your Mac. The transcript then goes to Anthropic (Claude) to write the title, summary and chapters. We've opted out of Deepgram's model improvement program, and Anthropic doesn't train on data sent through its API. Both keep the data only as long as they need to do the work and meet their own legal and safety obligations. AI-written text can be wrong, so check anything important.

Who can see your videos

You choose for each video: anyone with the link, only you, or the members of a workspace. A video anyone can watch includes its transcript, summary, attached files and comments, and for All screens recordings, the screens' names and cursor path. When you share such a link in Slack, iMessage, Teams or similar apps, they show its title, summary and thumbnail, and Sonvo for Slack shows a player. Links are long and random, so they can't be guessed, but anyone you send a link to can pass it on. Make a video private or delete it to stop people watching.

Who helps us run Sonvo

We use these providers, each only for what's listed and under their own privacy and security commitments:

  • Amazon Web Services (United States): hosting, database, file storage and delivery, preview images and email delivery.
  • Cloudflare: secure network delivery of the website.
  • Deepgram: transcription.
  • Anthropic: AI-written titles, summaries and chapters.
  • Stripe: payments and subscriptions. For some purchases Stripe acts as the seller and also handles sales tax, under its own terms and privacy policy.
  • Google: only if you sign in with Google.
  • Slack: only if you add Sonvo for Slack.
  • jsDelivr: serves some open-source code the video player uses to your browser.

We may also share information if the law requires it, to protect people's safety or our rights, or as part of a merger or sale of the business, in which case this policy keeps applying to it.

How long we keep it

Your videos, files and comments stay until you delete them. Deleting a video removes its recording, thumbnail and files from our storage right away. When you close your account, we delete your account and everything in it. Copies can stay in our backups for a limited time, until those backups expire. We keep billing records as long as tax law requires, and security logs for a short time.

Your choices and rights

  • Delete any video or file at any time, make a video private, and revoke signed-in apps and browsers yourself.
  • Ask us to access, correct, export or delete your personal information, or to object to or limit how we use it, by emailing [email protected]. We'll answer within 30 days and won't treat you differently for asking.
  • Change your cookie choice any time in your browser by clearing this site's cookies; we'll ask again.
  • If you're in the EEA or UK, you can also complain to your local data protection authority.
  • If you're in California: we don't sell or share personal information for cross-context advertising, and the rights above include those under California law.

Where your data is

Sonvo stores and processes data in the United States. When we move personal information out of your country, we rely on the safeguards the law requires, such as the European Commission's Standard Contractual Clauses in our providers' data processing terms.

Security

Everything travels over HTTPS. Private videos and files are only served through short-lived signed links, access is checked on every request, and every app sign-in can be revoked. No system is perfectly secure, so if you think something's wrong, tell us at [email protected].

Children

Sonvo isn't for children. You need to be at least 16 to use it, and we don't knowingly collect information from anyone younger. If you believe a child has given us information, contact us and we'll delete it.

Changes

If we change this policy we'll update the date above, and for important changes we'll email account holders before they take effect.

Contact

Benmore Technologies, 35 E Wacker Dr, Suite 1750, Chicago, IL 60601, USA. [email protected]. See also our Terms of Service.